Delivery Information

Personalisation:

All items are personalised on a Wednesday or Thursday (unless notified otherwise) weekly and are posted on Mondays. A picture will be sent of your personalised item via email or text message service.

 

Payment:

Our preferred payment method is PayPal. If you do not have a PayPal account, you can still pay via your credit or debit card.

We also accept bank transfer - if you have online banking, please use the contact us tab and we will reply with bank/order details.

 

Postage:

All items are posted 1st class with Royal Mail except for small items for example keyrings, dummy clips, lunchbags etc will be posted 2nd class

Any items over the value of £25 will be sent by Recorded Delivery which will require a signature.

Large and heavy items are sent via My Hermes - you will be notified and a tracking number will be supplied to you

Royal Mail 1st class is next day delivery, however, please allow 3-5 days before contacting us about your order; for My Hermes, please allow 5 days for delivery before contacting us.

Please ensure you give the correct postal address, including postcode and house number when ordering.